Grievance Officer

If something has gone wrong with your data, a review, a reward or the app, you can raise it with our Grievance Officer. This page explains how. It is published in line with India's Information Technology Act, 2000 and its rules, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023.

1. Grievance Officer

Monish Yadav
SSM Enterprises (a sole proprietorship of Monish Yadav)
RZF 511/20, Street No. 35, Sadh Nagar, Palam Village, South West Delhi, Delhi 110045, India
Email: support@cravesorted.com

2. How to raise a grievance

Email support@cravesorted.com with the subject "Grievance". If it is about your account, write from the email address registered to it. Please include:

• your name and the email on your account
• the café involved, if any
• what happened and when
• what you would like us to do
• screenshots, if they help

3. What happens next

We acknowledge every grievance within 48 hours and aim to resolve it within one month. Requests about your personal data are answered as the Privacy Policy sets out, and always within 90 days. We will tell you what we did and why.

4. Your data rights

You can see, correct or erase your data, withdraw consent and nominate someone to act for you. Most of this you can do yourself in the app's Settings. Read section 8 of the Privacy Policy.

5. If you are not satisfied

For personal data, you can complain to the Data Protection Board of India. For consumer matters, you can contact the National Consumer Helpline (1915, consumerhelpline.gov.in) or approach a consumer commission. Nothing here limits those rights.