Review guidelines

Reviews on CraveSorted are only useful if people can trust them. These guidelines apply to every review and every café reply, alongside our Terms of Service. They are written with India's Consumer Protection Act, 2019 and the national standard on online consumer reviews in mind.

1. Who can review

Only guests who have been stamped in at a café can review it. That means every review on CraveSorted comes from a real visit.

2. Write about your own visit

Tell other guests what you actually experienced: the food and drinks, the service, the place. Please do not review your own café, a competitor, or a café on behalf of someone else, and do not post a review you were paid or rewarded for.

3. Drafts from the assistant

If you ask for help, our assistant suggests drafts based only on your rating, the dishes you ticked and any note you typed. They are suggestions. Edit anything that is not true for you before you post. You are responsible for what you publish.

4. What not to post

• Hate, harassment, threats or insults aimed at staff or other guests
• Personal details of anyone, such as phone numbers, addresses or photos of people without their permission
• Sexual, violent or illegal content
• Advertising, links or spam
• Claims you know are false

5. No incentives, ever

Rewards on CraveSorted come only from visits. CraveSorted never rewards reviews, and cafés must never offer a stamp, reward, discount or anything else in exchange for a review, a better rating, or changing or removing a review.

6. Café replies

Cafés can reply publicly under a review and, for one or two star reviews, send the guest a private message in the app. Replies must be polite and honest, must not share details of the guest's order or visit, and must never pressure a guest to change or remove a review.

7. Reviews on Google

You may copy your CraveSorted review to Google under your own Google account. CraveSorted never posts reviews to Google for anyone. Google reviews shown on café pages come from Google and follow Google's own rules.

8. Reporting a review

If you think a review or reply breaks these guidelines, write to support@cravesorted.com with the café name and the review. We may remove reviews and replies that break these guidelines or our Terms. We do not remove reviews just because they are negative.

9. Contact

support@cravesorted.com. For formal complaints, see Grievance Officer.