Help · Last updated 18 October 2026
Help and FAQ
Quick answers for cafés and guests. Can’t find yours? Contact us and a real person will reply.
For cafés
Is it really free?
Yes, every feature, for cafés that join during the launch. Guests never pay.
What happens after the launch?
Paid plans, if introduced, are shown clearly with notice. Nobody is charged without agreeing.
Do I need hardware?
No, any smartphone.
How do guests join?
They download the free app and show their code at the counter.
Can I see guests’ phone numbers?
No. Emails only if a guest chooses to share.
Can I leave any time?
Yes, close the account from the app; data is deleted.
How do I set up my café?
Sign up in the CraveSorted app and choose “I run a café”, or fill in the Get started form and we will set it up with you within one working day.
Can my staff stamp cards?
Yes. Add baristas as staff using the member code from their CraveSorted app. Staff can stamp cards and redeem rewards, nothing else.
I have more than one branch.
You can run up to five locations under one owner account, each with its own menu, stamp card and guests.
Can I manage my café from a laptop?
Yes. Sign in to Café Studio with the same account you use in the app to edit your menu, upload photos, see your guests and reports, send messages and reply to reviews.
Do messages go out by SMS or WhatsApp?
No. Messages arrive in the CraveSorted app, and guests can switch them off. To keep them welcome there are limits: one message a day per café, each guest hears from a café at most every three days, and no links.
For guests
Does the app cost anything?
No. CraveSorted is free for guests, always, and nothing is charged inside the app.
When can I download it?
Coming soon to the App Store and Google Play.
How do I collect stamps?
Show your member code at the counter. The café scans it and you get one stamp per visit. When your card is full, your reward unlocks.
What does a café see about me?
Your name, your visits, stamps and rewards there, and your rating of them. Your email only if you switch on sharing in Settings. Never your phone number or birthday.
Can I switch off messages?
Yes. Every kind of message and nudge can be switched off in Settings.
A café did not honour my reward.
Tell us at support@cravesorted.com and we will take it up with the café.
How do reviews work?
Only guests who were stamped in at a café can review it, and reviews are never rewarded. An optional assistant can suggest drafts from your own rating and notes; you edit before posting. Read our Review guidelines.
Who can use CraveSorted?
Anyone aged 18 or older.
How do I delete my account?
In the app, go to Settings and choose Delete my account. Other ways to delete.